01425 618969 077088 26187 email we are open 7 days a week 9am till 9pm
Authority to sign
You certify that you are over the age of 21 years and will be a member of the party occupying the holiday home and are authorized to agree these Booking Conditions on behalf of all members of your party so as to bind all of you by them
The Club Membership Form
The price of your holiday does not include temporary club membership. A application form for club memberships is available upon request from Acorn Caravan Holidays if you do require use of the parks indoor facilities..
This form must be completed and signed by all persons over the age of 21 years. The names of all persons and children (including babies) under the age of 21 must be entered on the form with their ages stated.
Persons staying in the holiday home shall be identical to those stated on the club membership form, unless permission for variation has been given in writing by Acorn Caravan Holidays.
No more than a maximum of 6 persons to stay in a 3 bedroom holiday home. This number includes children and babies.
A retainer deposit of SEVENTY FIVE POUNDS(£75) per holiday home per week is to be paid within 7 days of booking .On receipt of your retainer deposit, we will send you confirmation of the holiday in writing.
The retainer deposit is a sum of £75 which we collect initially to secure the booking for you. This sum is retained by Acorn Caravan Holidays until the holiday home is checked on your departure for damage, loss, additional cleaning or laundry.
The retainer deposit will be refunded to you within 7 days of holiday ending provided you have observed the terms and conditions herein contained.
Acorn Caravan Holidays have the right to deduct any sums from the retainer deposit should any of the terms and conditions herein contained be breached by you.
Should the amount of the retainer deposit not be sufficient compensation in the event of breach of these terms and conditions, Acorn Caravan Holidays reserve the right to seek additional compensation to cover the cost of damage, loss or additional cleaning or laundry.
The full price of the holiday without deduction of the retainer deposit is due a minimum of 2 months prior to commencement of the holiday start date unless otherwise agreed at time of booking. If final payment is not received by the final due date – the holiday is liable to be canceled and the retainer deposit will be applied to administration costs and re-advertising of the holiday date.
If the holiday is canceled in excess of 28 days a refund of the full cost of the holiday will be given, less the retainer deposit which is applied to administration costs.
If the holiday is canceled with less than 28 days notice before commencement, Acorn Caravan Holidays will use their best endeavors to re-let the holiday home.
If the holiday home is re let you will receive a refund to the value of the re-let dates, less the retainer deposit which will be applied to administration costs.
If the holiday home is not re let, Acorn Caravan Holidays shall be entitled to retain all or any part of the monies that have been paid.
Cancellation of the holiday should in the first instance be made to Acorn Caravan Holidays by telephone supported by confirmation in writing.
Should the holiday home become unavailable due to circumstances beyond our control, a full refund will be given or alternative accommodation offered whenever possible.
Arrival and departure
The holiday home will be available for you to take up occupation from 3 pm on the day of arrival and MUST be vacated by 10 am on the day of departure. These times may be varied by prior mutual agreement only and also for weekend and midweek bookings. Please do not drive on the grass when loading and unloading your car – as this is one of the parks strict rules.
Hire of bed linen
Beds in the caravan must not be used unless they have bed linen on them – failure to do so may result in extra laundry costs which will be deducted from the retainer deposit. Freshly laundered bed linen can be hired at the cost quoted or guests are welcome to bring their own. Beds will be made up for your arrival when bed linen is hired.
For a 2 week holiday clean bed linen can be supplied for the second week of your holiday for an additional weeks cost, but the beds will not be made up.
Accommodation and its contents must be left in an undamaged, clean and tidy condition and all rubbish removed. You will be responsible for all damage , replacement, additional laundry and extra cleaning time.
Guest are entirely responsible for any accidents or damage caused by their own electrical appliances brought into the holiday home.
Guests are also entirely responsible for accidents or damage caused by misuse or neglect of any electrical appliances provided in the holiday home itself.
Mattress protectors, duvets and pillow protectors are supplied for the number of persons named on the booking form only.
Bedding is not provided for travel cots.
When leaving the holiday home unoccupied all doors must be locked, all heaters and appropriate plug points turned off and windows closed securely to protect its contents.
No smoking is allowed in the caravan.
We do not allow single sex groups in the holiday home.
No more than 6 people (including visiting guests) are allowed at any time in the holiday home, unless prior agreement has been made with Acorn Caravan Holidays.
Health and safety
It is your responsibility to inform us immediately, and not to use, appliances, fixtures and fittings which you have found to be faulty or consider unsafe.
You are responsible for your own actions both inside and outside the caravan, and to use the caravan and its appliances, contents, fixtures and fittings in a proper and safe manner.
We accept no responsibility for misuse of any contents, appliances, fixtures and fittings.
You are responsible to supervise all members of your party in your care whilst in occupation of the caravan.
Noise nuisance/unclean behavior
The management at Bashley Park will not tolerate unreasonable noise levels or unclean behavior in the club or on the park and in the accommodation. Complaints will be reported to the park manager who will visit the offending party. It will be at the Park Managers discretion as to whether such offending party is removed from the park.
Keys must be returned to the caravans keysafe (NOT TO RECEPTION) upon vacating the holiday home on the day of departure. You will be responsible for keeping the keys safe during the holiday. There is a £10 charge for any keys lost or not returned on departure.
It is the customers responsibility to inform Acorn Caravan Holidays if any of their personal belongings have been left behind after the holiday. Returned items will be subject to a £5 handling charge plus the cost of postage and packaging.
Acorn Caravan Holidays reserve the right to refuse any booking or terminate any holiday if the terms and conditions are broken.
Hoburne Bashley Park Facilities
Acorn Caravan Holidays does not accept liability for alterations to the entertainment programs or park facilities from those currently advertised. You are bound by the rules of the park at all time.
We do not provide holiday insurance. You will be responsible for arranging your own insurance in case of cancellation. Please note that our general insurance does not cover your valuables or belongings.
Dogs (ST 55a, ST62A, ST121, ST212, ST164 , ST125, ST188 & ST 257)
No dogs are allowed in the holiday home unless authorized by Acorn Caravan Holidays.
Dogs must not be left unattended in the holiday home – this is the parks rule and failure to abide by this could result in the park terminating your holiday.
Dogs are not allowed on beds, sofas and chairs – failure to comply with this rule may result in extra cleaning costs which will be deducted from the retainer deposit.
Dogs must be kept on a lead on the park grounds at all times.
Dogs must not be allowed to foul on park grounds. Should this happen the owner must remove it and place it securely wrapped in the bins provided.
Dogs are not permitted in the children's play park, crazy golf area, clubhouse, swimming pool area & football field area.
From 1/12/11 - strictly no more than 2 dogs are permitted per caravan – this is the parks rule, and failure to abide by this rule will result in your holiday being terminated.
All dogs must be listed on the parks dog registration form. Dogs are not permitted in any static caravan unless this form is completed.
TERMS AND CONDITIONS FOR HOLIDAY HOME HIRE